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Please read all terms & conditions before purchasing or visiting our attractions. By purchasing, receiving, or using a ticket you agree to our terms & conditions.

Your ticket is a revocable license and may be taken and admission refused upon refund of purchase price.
Holder of this ticket understands that there is inherent risk involved with attending this attraction.
Holder voluntarily assumes all risks and dangers associated with participation in these attractions.
In consideration and acceptance of entrance into these attractions holder agrees to release Creative Entertainment LLC, the operator, it’s parent corporations, affiliates, officers, directors, and employees and landlord from any liability, harm, injury or death, cost of expense whatsoever that may arise directly or indirectly, from attending all attractions at either of our locations.
We reserve the right to refuse admission to anyone for any reason!

If any attractions or events must close due to weather, or other unforeseen issues, guests will be given passes to return another night. There are no refunds for any reason!

We do not refund or offer returns on any tickets. If you do not use your ticket for the event it is purchased for, you forfeit its use and it becomes void.

If booking a paranormal investigation, you agree to our terms and conditions. Please be aware that Creative Entertainment LLC and Hillside House of Hell have taken reasonable steps and precautions to assure your safety. In using our property or facilities, however, you do so at your own risk. To investigate our facility, our Terms & Conditions must be signed (read & checkmarked) electronically during the checkout process. No refunds. Cancellations can be made by contacting at least 48 hours before your reservation date. Successful cancellations will be credited for any available future date.

By booking a reservation and participating in an investigation, all guests also understand that attending this property or facility and participating in any tours or activities involve voluntary participation in physical activities both indoors and outdoors, and certain exposure to stairs, wildlife, other members of the public, walks, steps, paths, and roads that are uneven. With these, and all related activities, there is a certain element of risk. By accepting these Release and Waiver of Liability provisions, all guests hereby acknowledge that participation and use of said facilities and property are at the guest’s own risk, and that all guests assume all responsibilities for any and all aspects of use and participation by both the guests and any minors who might accompany. Guests understand and agree that damaged rooms and any stolen or damages property will incur a reasonable charge for its repair or replacement as determined by Creative Entertainment LLC and Hillside House of Hell. These Release and Waiver of Liability provisions apply to any and all activities, named and unnamed herein, which are voluntarily participated in by all guests and family members & visitors of guests at the property or facilities of Creative Entertainment LLC and Hillside House of Hell.

Guests understand and agree that all areas inside and outside the house are subject to video and audio recordings, which may or may not be kept for extended periods of time, and accessible via live streaming to the public. Guests agree to only enter the rooms in which they have a reservation for. By entering the property, the guests agree to waive all rights to any and all audio and video recordings. 

Guests also understand they do not have access to employee or any restricted areas determined by Creative Entertainment LLC and Hillside House of Hell.

You may not bring outside guests beyond the number of people selected in the reservation. Anyone caught will be charged an additional $100 per person.

Guests agree that any videos, photographs or other images or recordings taken of the inside or outside of the property used by the guests on any social media platform must include an attribution to Hillside House of Hell by providing a link to the our website on any such posting.

Guests also agree that any videos, photographs or other images or recordings made by Creative Entertainment LLC or Hillside House of Hell as part of interviewing any guests shall be the property of the companies and the companies are hereby authorized to use any such videos, photographs or other images or recordings for its own purposes.

By booking a reservation and participating in an investigation, you and all guests understand and agrees to immediately report any damages from your visit via

Failure to abide by our rules & safety guidelines will result in your removal from the property without a refund.
If you assault our staff you will be charged to the fullest extent of the law.

DO NOT ENTER if you suffer from:
- Asthma
- Heart conditions
- Prone to seizures
- Broken bones
- Pregnant
- Neck or back injuries/conditions
- Respiratory conditions
- High blood pressure
- Recent or current fever
- Flu-like symptoms
- Mental health issues

When visiting our attractions, you will experience:
- Fog effetcs
- Strobe lights
- Loud & intense sounds
- Smell effects
- Intense lighting effects
- Uneven floors

- Moving floors
- Wet or damp conditions
- Sudden movements
- Physically demanding environment

Due to the nature of our attractions, our haunts are not ADA accessible.

DO NOT ENTER if you’ve consumed alcohol, drugs, medication, wearing casts, braces, wheelchair, or need the use of a crutch.
We reserve the right to refuse admission to anyone we believe is impaired. Your safety and the safety of our staff is our number one priority.

DO NOT ENTER if you're not physically able to walk long distances & over uneven terrain.

If you are caught smoking and/or drinking on our property you will be removed without a refund.
Vaping is ONLY allowed outside our attractions. No vaping allowed inside our attractions.

No outside food or beverages allowed.

You must wear shoes when visiting our attractions. No high heels or open-toed shoes.


Standard purses and bags are allowed but will be searched. We do NOT allow backpacks or oversized bags inside our attractions.
If you have a large bag of any kind you will not be let in. NO EXCEPTIONS!

Every guest who visits our attractions will go through security & metal detection before entering. NO EXCEPTIONS!

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