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114 Green Street     Glenwood IA

FREQUENTLY ASKED QUESTIONS

Q: What is Hillside House of Hell?

   A: Hillside House of Hell is the newest & largest haunted house in Iowa! Originally built in 1964, this abandoned asylum has been transformed into a 50,000sqft horror meca!

Q: Do you take debit/credit card?

   A: YES! Save time, money, and skip the ticket lines by purchasing your tickets ONLINE!. We also accept cards on-site & have an ATM for your convenience.

Q: Where are you located?

   A: We are located at 114 Green Street in Glenwood, Iowa.

Q: Is Hillside House of Hell scary?

   A: Hell yeah! We have created an experience unlike anything around. You will witness giant sets, intense visual images, one-of-a-kind animatronics, and much more!

Q: Will you be promoting social distancing?

   A: YES! We will have many different large banners & signage throughout the property to

ensure guests are practicing social distancing. Please be courteous of others and maintain

a distance of at least 6-feet from other groups at all times.
 

Q: Do I have to wear a mask?

   A: Yes, facial coverings are required to enter. We want to go the extra mile to ensure everyone is safe & can enjoy our incredible show!
And besides, it's Halloween season, isn't wearing a mask part of the fun??

 

Q: Will you be operating at full capacity?

   A: No. We will be operating at LIMITED CAPACITY.

This may affect your wait time on busy nights.
If you do not want to wait in lines, we recommend you purchase

a FAST PASS or visit on a WEEKNIGHT when there is little to no wait!

Q: Does Hillside House of Hell offer refunds?

   A: No. We do NOT offer refunds or returns for any reason! If you lose your ticket (or ticket stub) you must purchase another. No exceptions.

Q: If I’m too scared to go through can I get a refund?

   A: Again, NO REFUNDS. You’re here to get scared & we plan on making that happen!

Q: How long does it take to get through Hillside House of Hell?

   A: On average Hillside House of Hell takes anywhere from 30 to 40 minutes to get through depending on how fast your group moves, where most other haunted attractions take around 5-10 minutes to complete.

Q: How many people can enter per group?

   A: Maximum group size is 6 people. To promote social distancing, we'll be sending groups through roughly every 60 seconds.

Q: How long is the line for Hillside House of Hell?

   A: Depends on a few factors. Friday’s & Saturday’s are the BUSIEST times for any haunt. Expect to wait anywhere from 30 minutes to 2 hours during those days. We do as much as we can to keep the line moving as fast as possible while ensuring

a quality show for everyone walking through.

Weekdays are almost guaranteed to be no longer than a 30 minute wait!

IF YOU HATE WAITING IN LINES, COME TO HILLSIDE HOUSE OF HELL ON A WEEKNIGHT!
Or simply purchase a “Fast Pass” or “Immediate Access Pass”!

Q: Do you offer a Fast Pass?

   A: Yes! Fast Pass is available at the ticket booth for an extra cost. Keep in mind on busy nights there may be a short wait for Fast Pass ticket holders due to high demand.

Q: Do you offer Immediate Access?

   A: Yes! For an extra cost, you may purchase an “Immediate Access” ticket to eliminate the wait in line. Bypass the stand-by line. Bypass the Fast Pass line

 If you have an Immediate Access ticket, then you’re next to go in.

Q: Can I buy tickets to Hillside House of Hell online?

   A: Absolutely! Online tickets will be available soon!

Q: Is there an age limit for Hillside House of Hell?

   A: Hillside House of Hell is all ages, but keep in mind you will experience intense visual images, uneven paths, and loud noises. Parental discretion is strongly advised!

Q: Can the monsters touch you inside the haunt?

   A: ABSOLUTELY NOT! Do not touch the monsters or props and they won’t touch you!

Q: Can I take pictures/video of Hillside House of Hell?

   A: We do not allow photos or videos of any kind inside the attractions. Feel free to take as many photos/videos of the exterior as you’d like!

Q: What are your hours?

   A: Hours & dates are available on our Calendar page!

Q: Do you have any social media pages?

   A: Yes! Check them out! Facebook / Instagram / Twitter / Snapchat

Q: What are prohibited items?

   A: No weapons of any kind. No drugs. No alcoholic beverages.
You will be removed from the premises if any of these items are found with you.

We have officers & security on site at all times.
We reserve the right to refuse admission to anyone for any reason.

Q: How long has Hillside House of Hell been around?

   A: Sept. 25th, 2020 was our GRAND OPENING!